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Terms And Conditions

User
Pharmacy
Diagnostics / Hospital

Last Updated - April 2024

Terms & Conditions for Pharmacy

In accordance with the Information Technology Act of 2000, its rules, and the revised sections of several legislation pertaining to electronic records as amended by the Act, this document is an electronic record. A computer system created this electronic document; no digital or physical signatures are needed.

The information in this document complies with Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011, which mandates the publication of the terms of use, privacy statement, and rules and regulations for using the www.medtotes.com website and its mobile applications.

Medtotes Platform

Medtotes Pvt Ltd. (hereinafter referred to as "Medtotes"), a company incorporated under the provisions of the Companies Act, 2013, which operates www.medtotes.com , an Internet-based portal Website and "Medtotes" a mobile application (hence collectively referred to as the "Platform").

In these Terms of Use, "Service Provider" refers to a entity involved in offering various services, including but not limited to connecting users with qualified healthcare professionals, nurses, physiotherapists, trained attendants, licensed retail pharmacies, diagnostics, and similar services.

The Service Provider agrees to render the service to the Users. Medtotes and its Platform serve as a facilitator, connecting the User with the Service Provider through technology.

Medtotes is not responsible for delivering products purchased by the User or providing services outside of India.

By using this Platform or any Medtotes facility or service, the Service Provider agrees to be bound by these Terms. This includes reading, understanding, and agreeing to comply with these Terms, as well as any relevant rules, guidelines, policies, and conditions under applicable law(s) in India.

Service providers i.e. Licensed Retail Pharmacies are obligated to the following:

  • The Service Provider shall ensure that they exercise caution and refrain from dispensing or delivering any medicines that are expired or damaged.
  • The Service Provider shall ensure the home delivery of medicines as per the user's selection on the platform. Any applicable delivery charges will be subject to mutual agreement between the service provider and the user.
  • The Service Provider is obligated to ensure the dispensing or delivery of medicines solely based on valid prescriptions. Additionally, any restricted drugs will be dispensed strictly in accordance with the Drugs and Cosmetics Act and any other applicable laws.
  • The Service Provider strictly abide by the laws for dispensing or delivery of medicines and if required affix a Stamp/ Signature/ Quantities on a valid prescription. This measure is implemented to prevent any unauthorized purchase of excess medicines by the user.
  • The Service Provider shall dispense or deliver the medicines/drugs that are authentic and genuine to the users.
  • The Service Provider shall follow proper storage and transportation guidelines to maintain the integrity and safety of the medicines during delivery. This includes adherence to temperature-sensitive storage requirements.
  • It is the responsibility of Service Provider to instruct about the dosage of the prescribed medicine upon the delivery.
  • The Service Provider is obligated to uphold the privacy of patient/User details during and after the services are rendered and shall abide by the Medtotes Privacy Policy to maintain the privacy of the user information.

The Service Provider acknowledge that Medtotes will not be liable for any damages, interests or claims etc. resulting from not processing a transaction and/or transaction price or any delay in processing a transaction and/or transaction price which is beyond control of Medtotes.

Note : All Terms and Conditions, Privacy Policy applicable to users are equally binding for Service Providers.

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